Shipping policy
Thank you for shopping with us. We are committed to making your shopping experience simple and convenient.
Order Processing
- Orders are processed within 1–3 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation after your purchase and shipping confirmation once your order has been dispatched.
Shipping Time
- Standard delivery usually takes 5–10 business days, depending on your location.
- Delivery times may vary due to courier delays, weather conditions, holidays, or other circumstances beyond our control.
Shipping Charges
- Shipping charges are calculated and displayed at checkout based on your delivery location and order.
- Any applicable free-shipping offers will be clearly mentioned on the website.
Order Tracking
Once your order has been shipped, we will provide tracking information where available. You can use the tracking details to monitor your shipment.
Incorrect Address
Please make sure your shipping address is correct before placing your order. We are not responsible for delays or additional charges caused by an incorrect or incomplete address.
Delayed or Lost Orders
If your order has not arrived within the expected delivery period, please contact our customer support team with your order number. We will assist you in checking the shipment status with the courier.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible and provide photographs of the package and the product so we can review the issue.
Contact Us
For questions regarding shipping or your order, please contact our customer support team through the contact details provided on our website.